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Page last updated Oct 20, 2021 @ 10:04pm

Checkout Instructions

INSTRUCTIONS:

Our new shopping cart is easy to use.  Here are detailed instruction if you need them.  If you make a mistake simply press your browser's back button to go back and make corrections.  Or call us toll free during normal business hours at 1-877-211-7255 and we can take your order over the phone.

  1. Identify the items you want to purchase by pressing the "ADD TO CART" buttons.  Adjust quantities if needed and press the "UPDATE" button.  Then press the "CHECK OUT NOW" button.
  2. Required fields are identified with an asterisk (*).  You must enter something in these fields.  If your shipping information is the same as your billing information just check the box a the bottom of the page.  If you expect to shop at NoOutage.com again you can save your address information using a Customer Login.
  3. We need your phone and/or e-mail information where we can contact you if there are any questions about your order or payment.  We also use e-mail to acknowledge your order, notify you of the ship schedule and the date it ships.  So, make sure your email address is correct, that it works and won't filter out our messages and that you read your mail regularly.   If you do not use e-mail, enter "none@NoOutage.com" in that field.  Separate multiple e-mail addresses with a comma.  This info is treated as confidential and it is ONLY used to communicate with you about this order.
  4. For credit card orders "Billing Information" must match the name and address where your card statements are mailed. If you require a different shipping address we recommend you call the customer service phone number on the back of your credit card and have them record the second alternate address in the notes on your account.  This will eliminate most delays caused by addresses not matching.
  5. For APO or FPO addresses (less than 70 lbs), enter APO or FPO in the "City" field and one of the following two-letter codes in the "State" field: AA, AE, AP.  If you have no zip code enter "none".
  6. Shipping options are normally as follows:  "Ground" and "2nd Day Air" goes by UPS or FedEx and is limited to 150 lbs per item. "Priority Mail" "Express Mail" and "Global Express Mail EMS" goes via the US Postal Service and is limited to 70 lbs for each item.  "Truck Freight" goes by many carriers and is used for over 150 lbs.  If you need us to deliver to a PO Box you must use one of the UP Postal Service options.
  7. We will add $20 for foreign (non-USA) credit cards to cover address verification costs and customs declaration preparation.
  8. After completing the shipping and address page press the "Continue With Purchase" button at the bottom.
  9. Finally, review your order and enter your credit card information.  And enter any special comments or instructions.  Then press the "Submit Order" button at bottom of the page.

 

WHERE IS CARD SECURITY CODE?

 

WHY NO DEBIT CARDS?

Debit cards are processed differently from credit cards by banks.  When you place an order using our web site, we do not bill you until the item ships.  This is because many of our items can take days or even weeks to ship and we do not want to take your money that far in advance.

When a credit card is used the funds are "authorized" but not actually added to your bill.  Essentially, the funds are reserved for the planned future billing by reducing your available credit.  If the future billing never occurs (such as if you cancel the order before it ships) the authorization rolls off your account automatically, usually after 7 days for Master Card and VISA, and 30 days for American Express and Discover, and your available credit is restored.

With a debit card however, there is no available credit line.  Therefore, to ensure the funds are available for the future planned billing, your bank will immediately withdraw the money from your account and hold it.  We believe this is unfair to you, especially for long lead-time items.  Another problem sometimes occurs with debit cards.  If the final actual billing amount is different than the amount the bank originally withdrew from your account, they may think it is a completely separate order and withdraw that much more money from your account!  We have seen this happen on orders where we reduced the shipping charge or where an item was deleted from the order.  Then, you see two debits on your account statement and think we billed you twice, when in fact we only billed you once and your bank is still holding the other amount.  These are some of the reasons we do not want debit cards used for purchases.  For details read "Avoid These Debit Card Traps" from Reader's Digest 2008.

 

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