Extended Warranties

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General Provisions

Coverage is in effect when:
   • A properly completed application is submitted; and
   • Coverage charge is paid; and
   • Applicant receives written confirmation of Service Contract Coverage from the Company.
   • Service Contracts should be purchased BEFORE factory base warranty expires.  However, Service Contracts
     CAN be purchased up to 4 months following expiration of factory base warranty but the following surcharges
     and a $250 policy deductible will apply:
         1 month out of factory base warranty 30% surcharge,
         2 months out of factory base warranty 45% surcharge,
         3 months out of factory base warranty 60% surcharge,
         4 months out of factory base warranty 75% surcharge.
   • For a $50 fee coverage can be transferred to a new owner once.

 

Owner Responsibilities

   • Must maintain the product in accordance with the Product's Operator manual.
   • Upon request by the company, provide adequate records verifying maintenance.
   • Obtain replacement of service items only from manufacturer's authorized dealers.

 

Claim Procedures

Use the Standard Service Contract Claim form provided.  Mail or fax claim form following instructions in policy.
   • Claims may be typed or legibly handwritten.
   • Claims must be submitted within 30 days from the date of failure for coverage to be considered.  If it appears
     that a complete claim cannot be submitted within this time frame, contact the claims processor before 30 days
     for further instructions.
   • Any failure over $5,000 USD or $7,000 CA must be preauthorized before the repair can be performed.
   • Service contract claims are generally processed within 14 days of receipt.
   • Service contract claim checks will be issued and mailed to the dealer within that time frame.
   • Damaged parts are to be held 60 days after approval of claim.
   • Photographs are required for failures to fabrication and major components.
   • Parts will be paid at current manufacturer's list price.
   • Labor will be paid at dealer's current shop labor rate.
   • Copies of all invoices must be supplied with claim.
   • Freight and any parts order surcharges that may be incurred in obtaining parts used for service contracts
     are not covered.

 

Exclusions

The following are not covered by Extended Warranty.  This is a summary.  See contract for exact and complete list of exclusions.

• Normal engine wear, routine tune-up parts,   adjustments and periodic services. • Damage due to accidents, improper installation or   handling, faulty repairs not performed by an authorized   service representative, improper storage. • Damage due to operation with improper fuel or at   speeds, loads, conditions, modifications, or installation   contrary to manufacturer's published specifications or   recommendations. • Damage due to negligent maintenance such as:    a) failure to provide proper and sufficient lubrication oil    b) failure to keep air intake and cooling fin areas clean    c) failure to properly service air cleaner    d) use of non-factory supplied or approved parts or        procedures    e) failure to perform scheduled maintenance as        prescribed by original manufacturer and in        supplied manuals    f) failure to provide sufficient coolant and/or cooling       air    g) failure to exercise with load regularly • Original installation charges and start-up costs • Maintenance items such as fuses, lamps, filters,   loose/leaking clamps, spark-plugs, etc. • Rental of equipment during warranty repairs • Fuel, oil, coolant, and antifreeze • Shop supplies such as adhesives, cleaning solvents,   rags, etc. • Expenses incurred investigating performance complaints   unless the problem is caused by defective materials or   workmanship. • Starting batteries and the following related expenses:    a) labor charges related to battery service    b) travel expenses related to battery service • Engine coolant heaters after the first year.

• Unauthorized repairs and shop labor without prior   approval. • Routine maintenance, service items and consumables   (unless required to repair a covered breakdown) • Repair or replacement that, in the opinion of a qualified   engineer appointed by the Contract Provider, failed or   malfunctioned prior to the commencement of the   Extended Warranty Service Plan. • Liability for bodily injury or property damage caused   directly or indirectly by failure or malfunction of the   covered equipment or any covered part or by any   other cause. • Fees, costs and expenses as a result of a recall by   any manufacturer or dealer. • Loss or damage caused by normal wear and tear,   gradual deterioration, rust, scale or other deposits;   scratching or chipping of paint or polished surfaces;   corrosion or deterioration due to chemical or   atmospheric conditions or otherwise. • Reduced performance or efficiency of covered   equipment. • Loss or damage by theft or any attempted theft. • Ionizing radiation or contamination by radioactivity   from any nuclear fuel, nuclear waste, or nuclear   explosive. • Loss, damage, cost, expense due to war, invasion,   acts of foreign enemies, acts of terrorism, hostilities,   rebellion, revolution, insurrection, uprisings, etc. • Damage due to external causes such as collision,   lightning, fire, flooding, sand, dirt, wind, rain, hail,   earthquake or any other acts of God. • Recurrence of a covered breakdown with sixty days   of the completion of the repair or replacement. • Repair or replacement due to defective design or as   a result of an "Epidemic Failure" (20 or more similar   claims due to the same cause with a period of 21 days).

 

Limits of Liability

   • The extended warranty service contract shall not pay more than $75,000 for repair, replacement and all
      other obligations for any claim.
   • The extended warranty service contract shall not pay more than the value of the covered equipment for
      all claims (aggregate) made under this warranty.

 

	Factory Warranty (months)	Extension (months)	Extension to (hours)	Types of Equipment	Rate Factor (x original genset purchase cost)	one-time Contract Premium
Footnote 1	Footnote 2	Footnote 3	Footnote 4	Footnote 5	Footnote 6	Footnote 7
GWAR12-48-6K	12	48	6000	engine driven gensets of all brands except Generac, Guardian, QuietSource	8.50%	starts at $899
GWAR24-36-6K	24	36	6000		8.50%	starts at $899