Page last updated Nov 10, 2023 @ 05:38pm
Contacting Us
- Send email
message using our form
The best way is to send us an e-mail message
and we will respond promptly --
usually the same business day if the response requires minimal research on our part.
You can do this by using our form page. Note that there are rare occasions when e-mail does not reach us or our reply does not
reach you. This can be due to spam filtering software, a server
being down, or other problems. If you receive no response from us
after a couple days send a follow-up message or contact us by another method
as described further below.
Click the following link to send your first e-mail to us:
Click
here to send message to NoOutage using our form
NOTICE: If the form
fails you will usually see an error page. In that case, use one of the
other contact methods below.
- Send
email message using your email client
You can also send us an e-mail message directly using your own
e-mail client by clicking the link below.
- Phone us 24/7
You may also contact us by phone using the number below. The best time to reach us is
between 10:00 a.m. and 5:00 p.m. on business days. If we are not able to answer when you call
please leave a message of up to 3 minutes on our 24 hour voicemail
system. We
will normally return your call promptly (usually within a few hours on business
days). Monday is our busiest day so our response may be a little
longer that day.
- Send a fax
We can receive faxes at the number below. This is a service that forwards the
document to us via the internet.
- Send
mail through the US Postal Service
And, we can always be contacted by snail mail. NOTE that we moved from Maryland to
Virginia in 2008. We now have two mailing locations in Virginia, in
Mechanicsville and in McLean.
If you need to mail a payment, documents or merchandise to us contact is for
the proper full address. We no longer have a PO Box in Mechanicsville.
- Chat using WhatsApp
If you use WhatsApp we can now also receive and respond to messages using
this app. Click below for instructions.
We look forward to hearing from you soon!
Are YOU ready for the next power outage?
We welcome your feedback or questions. Click here to contact us.
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