Information on this Web
Site
All information presented on this web site is believed to be correct at
the time of publication and posting. Diligent efforts have been made to verify accuracy.
However, due to various reasons and actions beyond our control such as changes made by our
suppliers, product listings, specifications, availability and pricing are subject to
change without notice. If we become aware of a change affecting an item on an open order,
we will attempt to notify you of the change, but cannot guarantee that in every case this
will occur. All product dimensions and weights are for conceptual
purposes only and should not be used for construction. If exact dimensional or
weight information is required for design or construction in advance of
product delivery request certified data.
Prices
To offer the best prices many of our products drop-ship
direct from manufacturers. Since we do not inventory these items we may
not always have advance notice of price changes. Therefore, prices and shipping & handling rates are subject to change without
notice. When we process an order if we find that the cost will be different than advertised we will contact the customer with the option of paying the new price,
canceling at no charge, or changing the order to a different item.
Destinations
Outside Continental US
We can ship to APO and FPO destinations outside the US if the weight of the item is
less than the US Postal Service limit for that address (usually 70 pounds). Therefore, we
are unable to ship generators to APO and FPO addresses. If you are paying by credit card,
your APO or FPO address must be on file with your credit card processor. The shipping and
handling rates shown by our shopping cart system are accurate for APO and FPO addresses.
We can also ship to Alaska, Hawaii, US territories, Canada,
Mexico, the Caribbean and some other countries but shipping rates will be higher than
those shown by our shopping cart system. You may email us for a quote before ordering or
you may go ahead and place the order and state a dollar limit in the comments section at
the bottom of the checkout screen that you pre-approve for shipping and handling.
Note that due to federal regulations concerning air shipment of
dangerous goods, we do not ship generators by air. Generators are run for testing purposes
at the factory. Even though the manufacturer attempts to remove all the unused gasoline
and oil from the unit, remnants remain that are considered dangerous under the regulations
for air shipments. Therefore, shipments of generators outside the continental US usually
go by surface, which results in a longer transit time. Request a quote before ordering if
you fall into this category.
For shipments to destinations outside the USA customer is
responsible for any duties, tariffs, taxes and broker fees usually due at time
of delivery.
Payment
For our USA customers we will take your order based on payment by personal check, money
order, certified check, credit card or wire transfer of funds into our account. Checks
received with orders will be deposited upon receipt. To ensure funds are available,
shipment will be held 10 business days or until personal checks clear our bank. If you
prefer a wire transfer, send us an email requesting the necessary information for the
transfer.
Please do not pay with a debit card. Banks will usually
take the money out of your account immediately when order is placed even
though we normally do not request payment till product ships. Debit
cards are troublesome if order changes are made. Debit cards also can
result in bank fees that that cannot happen with credit cards. For
details read "Avoid
These Debit Card Traps" from Reader's Digest 2008.
For our foreign customers we are unable to accept payment by
check. This is because delays and bank fees for processing foreign checks are
prohibitive. Please pay by wire transfer. All payments must be made
in U.S. dollars.
You may use our on-line catalog and secure electronic shopping
cart system to place your order when paying by credit card. You can also use the same
system with other forms of payment. Just select the items to be ordered and add them to your
shopping cart. When you are ready to checkout, make a note of your order total price. Then
enter all the requested personal data. Near the bottom of the checkout screen in the
Payment Type block there is a dropdown menu. Instead of selecting a credit card, select
one of the other alternatives. Press the submit order button. Print a copy of the
screen showing your order details and send it with your payment to us.
For large orders totaling over $5,000 our credit card
processing merchant bank
may ask us to request a payment method other than by credit card.
In those cases where a customer is billed after shipment, no follow-up statements
will be sent. Customer should pay off invoice. A finance charge of 1.5% per
month will begin to accrue on the first day that account is past due. Minimum
finance charge will be $5.00.
In cases of non-payment, past-due accounts or fraud the customer will be
liable for all collection costs including but not limited to attorney, court
and collection fees. Disputing a credit card charge can also result in
collection costs that will be billed to customer.
We reserve the right to decline any sale that fails our security screening.
Sales Tax
State law requires us to charge and collect sales tax for Maryland customers. The only
exception is when we have a state sales tax exemption certificate on file at NoOutage.com LLC and your order totals at least $200. Sales tax will always be charged for Maryland
customers unless you clearly indicate otherwise.
Some states also require our suppliers to remit sales tax if
items are drop shipped directly to a customer located in a state in which the supplier has
a physical presence. Thus, some of our alternative energy products that are drop
shipped to certain states including California, Washington, Massachusetts and
New York may have sales tax
added to the order. If this is not displayed by our online shopping cart system, we will
show it in the order acknowledgment sent by email. We will request approval this
additional charge in the email message before proceeding with the order. This is one of
the unfortunate consequences of the patchwork of state sales tax laws across the US.
Cancellations
Any order that is canceled may be subject to freight, restocking and other
charges, depending on the reason, the type of items and the status of the items ordered.
Shipment
We try to meet the normal shipping lead times stated in our on-line catalog. If we
determine that a shipping lead time will be significantly longer than stated, we will give
you the opportunity to cancel your order and to receive a full refund. So that you may
monitor the transit of your shipment, we will attempt to provide you with the shipper's
tracking number.
Items weighing less than 150 pounds are normally shipped prepaid
by UPS Ground Service. This reaches most addresses in the continental US in 1 to 5
business days.
Items heavier than this UPS limit are shipped by common carrier
freight, also prepaid. We cover the extra residential delivery charge when applicable.
Soon after shipment we will send you complete information so that you may track transit
and delivery schedule. Delivery using trucks with lift gates is available in many areas at
an extra charge of $50 to $100. If you do not have a loading dock or lift device and
require lift gate delivery specify this in comments at the bottom of the checkout screen
and we will add this charge to your order. Any unanticipated extra charges incurred
at the time of delivery are borne by customer and paid directly to freight carrier. These
would include charges resulting from failed delivery attempts such as redelivery,
temporary storage or pickup at terminal, requests to deliver beyond the front door (inside
delivery) and lift gate service if not requested at time of ordering.
Items advertised as "free freight" mean we cover the freight costs
to the continental USA 48 states. Request a freight quote for areas
outside the USA 48 states.
Returns
Any returns must be made within 30 days of shipment and must include our Return
Authorization Number. This number may be obtained by contacting us with the nature of the
problem and identification of the order. Returns without this authorization may not be
accepted. Depending on reason and type of items, returns may be subject to a restocking charge. Be sure to
keep original packaging in good condition so it can be used for any returns. If we
have to purchase replacement packaging to resell a returned item your refund may be
reduced. Note that due to Federal regulations engines cannot be shipped back to us
if they are gassed or oiled. Engine warranties do not cover cylinders with bent shafts. Some items such as
special order or custom products cannot be returned for refund. Unless
the return is due to our error, round trip freight costs are borne by
customer.
Warranty and Disclaimer
Products sold by NoOutage.com LLC are covered by manufacturers warranties. In the event you receive an item that is defective,
contact us for instructions. In some cases we will issue you a return authorization and we
will have the item repaired or replaced by our supplier or manufacturer. For repairs
within the warranty period, please contact the manufacturer's authorized service center
nearest you or follow the guidance contained in the warranty paperwork received with the
product. If you need assistance in reaching the manufacturer, contact us. We will make a
good faith effort to help resolve the problem, where possible.
States and localities have many different codes and interpretations
governing construction, installation, and/or use of electrical products. Before purchasing
a product or applying information from this web site, the user should review national and
local codes and regulations to ensure these are complied with. Since NoOutage.com LLC does
not know or control the end use of its products or how the information described on this
web site is used, there are no express warranties that extend beyond the description
contained herein. NoOutage.com LLC disclaims any implied warranties of merchantability or
of fitness for any particular purpose. NoOutage.com LLC also will not be responsible for
any consequential or indirect damages. Our liability shall not exceed the purchase price
paid.
NoOutage.com LLC products and information contained on this web site are not
recommended or authorized for life support applications. The buyer and user assume all
risk and liability when used for such applications. Engine driven generators sold by
NoOutage.com
Trademarks
Brand names and companies referred to on this web site are trademarks or
registered trademarks of their respective companies, mark holders or owners. They are not
owned by NoOutage.com LLC.
Advertising
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Advertising contained
on the NoOutage.com LLC web site is provided as an additional service to give our visitors
a larger range of choices and prices in meeting their power needs. Unless clearly
indicated otherwise in a particular advertisement, NoOutage.com LLC is NOT the seller or
advertiser. Therefore, we have no control over the truth or accuracy of the ad, the
ability of the seller or advertiser to sell the items or the buyer to buy the items.
Furthermore, we have not inspected the items advertised and we are not involved in the
actual transaction between the buyer and seller. A buyer who is interested in an item
described in an advertisement should follow the instructions therein and contact the
seller or advertiser directly to consummate the transaction.
It is difficult to verify the identity of a user on the Internet. NoOutage.com
LLC has the ability to verify that a name and address match a credit card number when that
form of payment is used to make a purchase or place an ad. We also maintain a list of
customers who have previously made purchases from us. We may indicate that an advertiser
or seller fits these categories and while this might help
verify the identity of the advertiser it is not a guarantee. If the buyer and seller are
not geographically close enough to arrange a face-to-face transaction and inspection of
the item, you may wish to use a third party escrow service that provides additional user verification.
The seller and advertiser assume all liability for the accuracy of the text and
images contained in advertisements. However, NoOutage.com LLC will make a good-faith
effort to make any corrections that are brought to its attention in a timely manner.
NoOutage.com LLC reserves the right to edit, reject or terminate any advertising
that: (a) is false, inaccurate or misleading, (b) might be illegal or involve fraud,
stolen or recalled items, (c) is defamatory, libelous or threatening, (d) is not
consistent with our mission statement, (e) is placed by a seller or advertiser about which
we have received complaints, (f) promotes the sale of new equipment that directly competes
with our product offering, or (g) appears to be intended to advertise other competing
commercial businesses. NoOutage.com LLC shall be under no liability by reason of error in
any advertisement beyond the liability to correct the ad or refund the advertising fee.
Prospective buyers may browse and view all our advertising and contact our
advertisers at no charge. There are nominal fees for sellers and advertisers to place an
ad on our site. The fees are described on the sellers page and
are listed when an "Add to Shopping Cart" button is pressed to purchase an ad.
We may from time to time change or reduce our advertising fees for promotional events and
offer discounts (such as when the ad images do not have to be stored on our server).
Normally there are taxes on anything you sell. As a seller you need to be
concerned about both income taxes and sales taxes. Since laws vary from state to state you
should contact a local tax consultant to determine your total tax resulting from any
proposed transaction. As a seller or buyer you agree that NoOutage.com LLC is not
responsible to collect, remit or report any sales or use taxes arising from transactions
in which we are not the buyer or seller.
Sellers must provide a full refund directly to a buyer who has paid for an item
that cannot be shipped at the close of the sale. Shipment or refund should occur promptly
and in no case be delayed longer than 30 days following the sale. (Exceeding 30 days may
violate federal law.) Because we are not involved in the actual transaction between buyers
and sellers of the equipment listed in our advertising (including the Used Equipment
page), in the unlikely event that you have a dispute with a buyer or seller, you release
NoOutage.com LLC and its officers and employees from all claims and damages related to
such disputes. You agree to indemnify and hold us and our officers and employees harmless
from all claims and damages, including attorneys' fees.
NoOutage.com LLC provides advertising "as is" without any warranty, express or implied.
States and localities have many different codes and interpretations governing
construction, installation, and/or use of electrical products. Before purchasing a product
or applying information from this web site, the user should review national and local
codes and regulations to ensure these are complied with. Since NoOutage.com LLC does not
know or control the end use of its products or how the information described on this web
site is used, NoOutage.com LLC disclaims any express or implied warranties of
merchantability or of fitness for any particular purpose. NoOutage.com LLC also will not
be responsible for any consequential, incidental, punitive, direct or indirect damages.
Jurisdiction and Updates
NoOutage.com LLC is located in the state of Maryland. The laws of the state of
Maryland govern these terms and conditions. Therefore, any action at law arising out of
these terms and conditions shall be filed only in the courts having jurisdiction over
Calvert County, Maryland.
All updates to Terms and Conditions are effective as of the date posted to our
web site which is displayed in the upper right portion of this web page.
